Skip to Content

Privacy Policy

We Respect Your Privacy

Youthera (“Youthera”, “we”, “our”, or “us”) is committed to protecting your privacy and complying with applicable data protection and privacy laws in India.

Owned & Operated Website:

  • Youthera.me

This Privacy Policy applies to all services provided through the above website and any related applications.

1. Scope of This Policy

This Privacy Policy explains:

  • What personal information we collect

  • How we collect, use, store, and protect it

  • When and with whom we may share it

“Identifiable Personal Information” or “IPI” means any information that can identify you personally, such as your name, email address, phone number, or identifiable photographs.

2. Consent

By:

  • Using the platform

  • Providing your Personal Information

  • Using platform features

  • Making a payment to Youthera

you consent to the collection, storage, processing, disclosure, and transfer of your Personal Information in accordance with this Privacy Policy and applicable Indian data protection laws.

For Users Below 18 Years of Age:

A parent or legal guardian provides informed consent for:

  • Access to mental health services

  • Collection and processing of the child’s Personal Information

You confirm that:

  • You are providing information voluntarily

  • You may choose not to provide certain information

  • You may withdraw consent at any time by writing to info@youthera.me

Please note: If you do not provide required information or withdraw consent, Youthera may restrict or discontinue access to certain services.

3. How We Collect Information

We collect information through the following methods:

a. Website Forms

When you fill out forms such as Contact Us or Book an Appointment, we collect details to understand and respond to your needs.

b. Onboarding Process

During onboarding, we may conduct phone calls to assess your requirements and connect you with suitable therapists or consultants.

c. Information You Provide

This may include:

  • Name, email, phone number

  • Mental health concerns (including marital, child-related, sexual health, or other wellness concerns)

d. Third-Party Services

We may use trusted third-party providers such as:

  • Payment gateways

  • Secure data storage providers

These providers operate under their own privacy policies and confidentiality obligations.

We collect and retain information solely to provide our Services. We do not sell or misuse your data.

4. How We Use Your Information

Your information may be used to:

  • Identify and communicate with you

  • Resolve service or billing issues

  • Schedule, confirm, remind, or reschedule appointments

  • Share updates, newsletters, or service-related information

  • Understand user needs and improve services

  • Conduct anonymous statistical research

  • Detect and prevent fraud or illegal activity

  • Comply with legal obligations

  • Improve website and application functionality

  • Process financial transactions securely

  • Conduct surveys, promotions, or platform features

5. Information Relating to Minors

  • We do not knowingly collect data from individuals under 18 without parental or guardian consent.

  • Any information related to adolescent counseling is collected only with explicit parental consent.

  • Parents/guardians are responsible for ensuring the accuracy of the information provided.

6. Safety and Security

Youthera takes reasonable administrative, technical, and physical measures to protect your Personal Information against unauthorized access, misuse, loss, or alteration.

That said, technology is not magic. Despite safeguards:

  • We discourage sharing personal information in public forums or comments on the platform.

  • Youthera is not responsible for misuse of information voluntarily shared by users in public spaces.

  • You are responsible for securing your email and phone access.

We may communicate with you via email or phone regarding your psychological wellness. Youthera is not liable for breaches of confidentiality caused by third-party access to your email or messages.

7. Information Sharing

We may share your information only in the following cases:

  • With your explicit consent

  • With therapists, consultants, or professionals delivering services

  • With trusted third-party service providers bound by confidentiality agreements

  • When required by law or to prevent fraud, abuse, or imminent harm

We do not sell your data to advertisers or unauthorized third parties. Ever.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our Services after changes indicates your acceptance of the revised policy.

We recommend reviewing this page periodically.

9. Contact Information

For questions, concerns, or requests related to privacy or data handling, contact us at:

Email: info@youthera.me