Frequently asked questions
Here are some common questions about our services.
Youthera is an online therapy platform where adolescents can get help from a certified therapist online. We change the way teens approach their mental health and help them tackle life's challenges by providing accessible and affordable care
Our Youth Peer Support Specialists( clinical psychologists) are available throughout the week to provide therapy and support to adolescents and young adults. You can typically schedule sessions during the following hours:
Monday - Saturday: 5:00 PM – 10:00 PM
Sunday: 8:00 AM – 5:00 PM
No. Our model is centered on the proven effectiveness of visual, face-to-face interaction to maximize engagement and support.
We do not offer text-only, audio-only, or asynchronous (delayed) messaging services as a primary therapeutic medium. All appointments are scheduled as live video conferences within the hours listed above.
Evidence-based assessment and treatment means we use proven scientific research to understand your concerns and choose therapies that are shown to work. We assess your symptoms through validated tools and clinical interviews, then create a personalized treatment plan using effective, research-backed methods.
No, the sessions will not be recorded. We prioritize a private and confidential environment for all participants.
No, we don't prescribe any medication but we do assess severity of illness and provide guidance for need of the medication
Yes, a full refund is available only if you cancel your session at least 2 hours before the scheduled start time.
Yes, you are welcome to reschedule your session at any time without any additional charges.
Yes, you may request a change of therapist provided the request is made at least 2 hours before the scheduled session time.
At Youthera , if you’re under the age of 18, you’ll need a parent or guardian’s consent to receive treatment.
You can absolutely ask your therapist not to share specific information with your parent and, assuming that information isn’t about any immediate risk to your safety, your therapist will honor your privacy and not discuss those topics with your parents/guardian.
Teletherapy provides a flexible and accessible alternative to in-person mental health care and can be a good fit for many individuals. Teletherapy is often an ideal choice for families with busy schedules, as it eliminates the need for driving to/from a clinician's office.
For many adolescents and young adults familiar with accessing a wide range of services on their phones or other devices and unfamiliar with talking in-person with an unknown adult, teletherapy may provide a more accessible and comfortable way to initiate mental health care. Research indicates that mental health outcomes for most common symptoms (including depression and anxiety) are as good via teletherapy as via traditional in-person therapy
A lot of change happens during the teenage years. Prioritizing mental health is just as important as grades, accomplishments, or college admissions. With YOUTHERA, we help young adults find an online therapist they feel safe with to work through various challenges and mental health concerns.
Whether it's managing anxiety or depression, navigating stress, or overcoming trauma, many people use counseling services to help them work through something in their life. Know that asking for help is the first step to overcoming your obstacles, and working with a mental health professional is a sign of courage and strength.
Recognizing when an adolescent may need therapy can be challenging, but there are common signs to watch for. If a teen experiences persistent sadness, withdraws from relationships, has difficulty managing stress, or experiences changes in their sleep and appetite, online therapy could be helpful. Other indicators that therapy may be beneficial include academic struggles, increased irritability, or expressing feelings of hopelessness.
Therapy for adolescents provides a proactive way to address these mental health concerns before they escalate, giving teens the tools they need to navigate challenges. With YOUTHERA, teens can access online therapy discreetly and conveniently, making it easier for them to seek treatment when they need it.